TERMS & CONDITIONS       -PLEASE READ VERY VERY CAREFULLY BEFORE BOOKING IN

Mid feb-end of oct – SUMMER OPENING TIMES
we’re open during the above months -mon-fri 9:00-1:00 (& 4:00-6:00 for customers with pre booked appointments) & Saturdays 9:00-1:00. (closed on Sundays & bank holidays) Cats can be dropped off with us at anytime between our opening hours by appointment & we will put them into their room. However If you would like to put your cat into their room yourself /viewing then this is only available Mon-Fri between 11:00-1:00 & 5:00-6:00 -you must book an appointment. (this is because Saturdays, mornings & late afternoons are our busiest times & we don’t employ any staff –its just the two of us, so we’re still busy cleaning out guests).

Nov-mid feb –WINTER OPENING TIMES
we’re open during the above months –mon-fri 9:00-11:00am (& 4:30-5:00pm for pre booked appointments only) & Saturdays 9:00-1:00 (closed on Sundays, bank holidays & also on the 24th & 31st dec) Cats can be dropped off with us at anytime between our opening hours by appointment & we will put them into their room. However If you would like to put your cat into their room yourself /viewing then this is only available Mon-Fri at 10:45am & you must book an appointment.

 

Prices/deposit etc

We charge by the day not by the night & the Day of arrival, day of departure & all days booked are charged for, regardless of departure time. A £30 non-refundable & non-transferable booking fee will be charged to secure your booking per room, unless the arrival date is within the next week, in this case full payment is required. Please note that this deposit ONLY covers the dates on this form, if your dates change we would need another booking form & £30 deposit. This is non-refundable but will be deducted from your final bill. Our prices are £15 per day for 1 cat, £20 per day for 2 cats, £25 per day for 3 cats, £30 per day for 4 cats, £40 per day for 5 cats, £45 per day for 6 cats (based on your cats sharing a room). (24th/25th/26th/31st dec & 1st jan are charged at double rate) The total price is payable on the day of arrival. Medication/creams are 50p per treatment.  Our collection/delivery starts from £20, please contact us if you require this service. Please note WE MUST HAVE A MINIMUM OF 7 DAYS NOTICE BEFORE THE ARRIVAL DATE IF YOU WANT TO CANCEL THE BOOKING OR AMMEND THE BOOKING IN ANYWAY (come home early, change the dates etc) OTHERWISE THE FULL AMOUNT OF THE ORIGINAL BOOKING/INVOICE  WILL STILL BE PAYABLE. minimum cost of stay is £30,

 

Health and non collection of pets

A condition of boarding is that your pet is in a fit & healthy condition with no fleas and your cat MUST HAVE HAD their annual vaccinations/boosters –you MUST bring vaccination cards with you. If your cat isnt currently up to date with annual vaccinations it will take 5 weeks for them to be covered, they must have had the 2nd jab a minimum of 2 weeks before the arrival date. In the event your pet shows signs of illness, we will contact you or your emergency contact immediately to discuss the situation & if necessary take your cat to your vet if within a 5 mile radius otherwise our own vet will be used, if we cant get through & we feel they need a vet we will take your cat to the vet. This amount will be payable by you when you collect your cat. We accept no liability in the unlikely event your pet becomes ill, lost or dies during their stay. All pets are left entirely at the owner's risk. If pets aren't collected within 3 days of the departure date, and no communication is received from the owner, a decision to rehome your pet will be made at the cattery owners' discretion. The full amount will still be payable. ALL cats must be up to date with flea/worm treatments upon arrival to prevent them from bringing in and catching fleas. (flea product needs to be from the vet)

 

What to bring with:
All cats must be brought in a suitable carry case, you MUST bring your cats vaccination card on the day of arrival (you must bring this every single time your cat comes on holiday). You will need to bring proof of your cats flea treatment which needs to prescribed by the vet –this can be a receipt from the vet or the box the flea product came in with the vets sticky label on it. The final balance is due on day of arrival by bacs, cash or card (we no longer accept credit cards). Feel free to bring a bed/blanket/favourite toy/treats/item of clothing. Please remove your cats collar before they come on holiday due to safety reasons. If you would like us to groom your cat please bring their brush.

To download a booking form please see below:

 

2017 booking form

This booking form is for bookings made for holidays in 2017

2017 booking forms (148kb)

 

 

 

2018 booking form

please find below a booking form for bookings made for 2018. -please be aware we have new opening times.
summer opening hours are 9:00-1:00 & 4:00-6:00, saturdays 9:00-1:00.
winter opening hours are 9:00-11:00 (& 4:30-5:00 for pre booked appts), saturdays 9:00-1:00

2018 booking forms (147kb)