Cattery Booking Form

PLEASE SCROLL TO THE BOTTOM OF THIS PAGE AND CLICK THE LINK IN ORDER TO DOWNLOAD A BOOKING FORM.

(if you have any problems downloading the form and would like us to send you out a booking form in the post just email your address requesting a booking form to petscountrymanor@hotmail.co.uk or we have booking forms in a little box next to the side of our front gates so you're welcome to call in 24/7 to pick one up. Once youve completed it (please make sure all boxes in yellow are filled out) you can take photos of each of the pages then email them to petscountrymanor@hotmail.co.uk)

Below you will find our new information / changes / T&C's 

Please refer to the 2024 booking form for the absolute latest up to date information. the below information is only correct at time of website being published in October 2023. 

*Changes for 2024 can be found below  (plus existing information) This booking form is for arrivals between the 01/01/24 - 31/12/24

(our admin office is based off site so we can only accept bookings via email)
 

• *NEW We no longer have a phone line so all enquiries regarding bookings/availability etc will need to be sent via email to
  petscountrymanor@hotmail.co.uk
   
• * NEW We understand that leaving your cat with someone can be a very hard process, our 6 cats are our world/children, we pride ourselves on spending as much as time as possible with guests ensuring they settle in and get to know us. If we EVER have a problem, concern or query about anything then we will contact you IMMEDIATELY! If we don’t contact you it means your cat is absolutely fine and a full detailed personal update on how your cat has been will be given to you upon departure. For this reason were no longer able to offer updates whilst cats are with us due to how much time this takes up and away from cats who are staying with us but please rest assured your cat is absolutely fine, we’ll contact if there are any issues or concerns we have and will let you know in detail how they’ve settled in when you come and collect so you don’t need to worry
   
• * NEW VERY IMPORTANT NEW INFORMATION REGARDING CATS ON ANY TYPE OF SUPPLEMENT/PASTES/MEDICATION: if your cat requires anything extra such as probiotics, toothpastes, hairball pastes, meds, supplements, drops, powders etc this must be pre booked in advance using the booking form, (we now only take a certain amount of cats on these items each day)
   
• *NEW: you can now check availability via our website then email the completed booking form to us
   
• Once you’ve received your booking confirmation this will include all the information you need for your holiday incl remaining balance details -we recommend writing the date your remaining balance is due into your calendar/diary with the amount due or you can set up the bacs payment to leave your account on that due date, this way you wont forget when it needs to be paid. (we wont send emails to confirm weve received your balance but for confirmation you’ve paid this will be given to you on arrival instead & you can always check your bank account to see that it definitely left).
   
• We politely ask that you don’t pay your remaining balances before the due date on your booking confirmation email (invoices are only generated on this due date so if payments are received before this date its hard for us to match the payment to the booking because your invoice number hasn’t been generated yet)
   
• For arrivals in July an august the following still applies: Minimum cost of boarding is £170, Balances are due 14 days prior to arrival. we need a minimum of 14 days cancellation notice otherwise the full amount of the original booking is still charged
   
• For arrivals between September-June the following still applies: Minimum cost of boarding is £60, Balances are due 7 days prior to arrival. we need a minimum of 7 days cancellation notice otherwise the full amount of the original booking is still charged

• We no longer accept card payments so admin fees & or remaining balances will need to be paid via bank transfer or cash (if you’d like to book an appt on the remaining balance due to date to come into reception to pay by cash please email us)
   
• The £10 admin fee per room ONLY covers the exact dates on your booking form, if you would like to change the date of arrival or departure (EVEN BY JUST 1 DAY) then you will need to resubmit the booking form with the new dates & pay another £10 admin fee to cover the new dates
   
• Just a reminder that our free photo and video service stopped in 2016 so we no longer offer this service. (we do however offer certain luxury upgrades which include a photo or video which you can select on the booking form)
   
• Please save our email address in your list of safe senders (due to us sending so many emails on a daily basis our emails tend to go into peoples spam box so many people don’t receive our emails -even though they have in the past)
   
• Please be aware be have a zero REFUND POLICY so please please don’t transfer ANY money to our account because we are unable to offer you ANY money back at all as we don’t have a card reader so set up new payees so please only pay balances on the due date and not before because if you need to cancel even with 7/14 days notice we are unable to refund this amount or transfer it / hold for future holidays
   
• the cattery has operated by appointment only basis since 2018 and will continue to do so. we will have 1 customer booked in every 5 minutes–the gates are continued to be kept closed and will be opened at whatever time your appointment is, this is for the safety and security of all animals on site.
   
• Unfortunately as of 2023 were no longer able to accept any electrical items from your home, sorry for any inconvenience
   
• We can no longer accept paper copies of the booking form so all booking forms need to be sent electronically via email, this is because our admin office is based off site. If you fill out the booking form by hand please don’t send it in the post, instead take photos of each of the pages and email the photos to petscountrymanor@hotmail.co.uk
   

  
  
  what to do next / how to book in

• Check availability via our website
• Download a booking form via our website or you can collect a form from outside of our front gates 24/7 or if you email us your address we can send you one out in the post
• Fully completed the form -ALL YELLOW BOXES MUST BE COMPLETED otherwise our system will say error and cant accept/process your booking
• Email your booking form to petscountrymanor@hotmail.co.uk -if you’re completing the booking form by hand please take photos of each of the pages and email the clear photos to us (our admin office is based off site so we aren’t able to take paper copies of the form -only via email)
• Once weve received your booking form we’ll double check the information provided / available appt times
• If everything is good with your booking form we’ll forward you the admin fee request details. (if the arrival date is within the next 7 days: or 14 days for arrivals in July and august, then the full balance will be due instead)
• The admin fee is £10 including vat and this fee only covers the exact arrival and departure date you have written on your booking form -if you need to change the either the arrival or departure date by even 1 day we will need another booking form with the new dates on and a further £10 admin fee. (this admin fee is non refundable and isn’t deductible from your boarding balance).
• We must receive your admin fee within 24 hours as our system automatically deletes forms after 24 hours if no admin fee has been received (please don’t send any amount after this time as we don’t have facilities to set up new payees and are therefore unable to give refunds)
• Once weve received your booking form and admin fee we will forward you your booking confirmation details which will have all the information about your booking. Including the remaining balance and the exact date this will need to be paid.
• Please be aware that as we have no means/card reader/cheque book etc to be able to give you a refund so please only transfer the payment amount we have requested on the payment date as were unable to offer a refund or hold payments on account for future bookings

•  

   

  Terms and conditions

• April-September peak opening hours: our gates are kept permanently closed for security of the cats and opened for whatever appt time you have booked. we hold appointments every 5 minutes for you to drop off/collect your cat between Monday-Saturday 9:00-12:30 & Mon/Tues/Thurs/Fri 4:00-5:30pm
• October-March off peak opening hours: our gates are kept permanently closed for security of the cats and opened for whatever appt time you have booked. we hold appointments every 5 minutes for you to drop off/collect your cat between Monday-Saturday 9:00-10:30am & Mon/Tues/Thurs/Fri 4:30-5:00pm
   
• Prices
  we charge by the day (not by the night) day of arrival & day of departure are charged for in full regardless of arrival/departure times. A £10 admin fee will be needed to secure your booking. Our prices are: £14.17 plus vat per day for 1 cat (£17), £20 plus vat per day for 2 cats (£24), £25 plus vat per day for 3 cats (£30), £29.17 plus vat per day for 4 cats (£35), £44.17 plus vat per day for 5 cats in twin room (£53), £60 plus vat per day for 6 cats in triple (£72) (based on your cats sharing a room). (24th/ 25th/ 26th/ 31st dec & 1st jan are charged at double rate. Food additives/meds onto food must be booked in advance via this booking form & are charged at £3 per item. Our chauffeur service minimum charge starts at £30 (please contact us with your postcode for a price). Minimum cost of boarding for arrivals between September-june is £60, minimum cost of boarding for arrivals in july and august is £170.
   
• Cancellations/Amendments

• If you need to cancel or amend your booking please reply to your booking confirmation email, we need a minimum of 7 days notice before the arrival date for arrivals between September-june otherwise the full amount of the booking is payable. and for arrivals in July & august we need a minimum of 14 days notice before the arrival date otherwise the full amount of the booking is payable.

• Payment

• Your remaining balance payment details can be found on your booking confirmation email from us, for arrivals between September-june the balance is due 7 days before arrival and for arrivals in July & august the balance is due 14 days before arrival. We politely ask that you don’t pay the balance before the due date on your booking confirmation email as your invoice is only generated on this date so if you pay the balance before this date our system wont pick it up as your invoice hasn’t been generated yet so a manual search will be need to be done. We no longer accept card payments or cheques so balances will need to be paid via bank transfer or cash.

• Flea treatments & vaccinations

• Your cat must be vaccinated against cat flu and enteritis to stay in a high risk environment such as a cattery, vaccines need to have been given within the last 12 months and if the booster is due just before arrival or whilst your cat is in the cattery then this booster MUST be given a minimum of 14 days before arrival into the cattery to prevent your cat bringing a live virus into the cattery. YOU MUST MAKE SURE THE DATE OF VACCINATIONS ON YOUR BOOKING FORM / BOOKING CONFIRMATION EMAIL ARE CORRECT & DON’T CHANGE BEFORE ARRIVAL. We will need to see proof of the previous two vaccination dates on arrival every time you bring your cat in. Your cat must be up to date with a prescription only flea treatment from the vet such as advocate, broadline, stronghold, bravecto felpreva, felisecto (not a pet shop brand such as advantage, frontline, on defence etc as these are not strong enough to prevent cats catching fleas from a cattery environment). You must bring the receipt from your vets or the vets prescription label in as proof of flea treatment on arrival. (we need to see the date you purchased it and the quantity you purchased -ie if you purchased 3 in january and your cat is coming in june then we cannot accept this prescription as the 3 months collected in jan will cover you for jan/feb/march not june)

• Health and non collection of cats

• Your cat must be fit and healthy and if you would like us to administer any item to their food or orally this must be pre booked in advance using this form. In the event your pet shows signs of illness, we will contact you or your emergency contact immediately to discuss the situation & if necessary take your cat to your vet if within a 5 mile radius otherwise our own vet will be used, if we cant get through & we feel they need a vet we will take your cat to the vet. This amount will be payable by you when you collect your cat. We accept no liability in the unlikely event your pet becomes ill, lost or dies during their stay. All pets are left entirely at the owner's risk. If pets aren't collected within 3 days of the departure date, and no communication is received from the owner, a decision to rehome your pet will be made at the cattery owners' discretion. The full amount will still be payable.
   

  What to bring with

• Previous two vaccination dates (vaccine card or letter from vets)
• Proof of a recently purchased/applied vet prescribed flea treatment (vet receipt or prescription label only)
• your welcome to bring a bed/blanket/item of clothing/brush/favourite toy to help your cat settle in
• Cats need to be brought in a suitable secure cat carrier
• Please remove your cats collar prior to arrival to prevent injuries and fatalities on the wire mesh
• Please don’t bring bowls, litter trays, cat litter or small toys.
• If you would like your cat to have a certain weight of dry food you must provide a pot/scoop
   

you can download our 2024 booking form below: this is a microsoft word document

2024 microsoft word form (44kb)

you can download our 2024 booking form below: this is a PDF document

2024 PDF form (395kb)